Shipping and Returns

GUIDELINES ON SHIPPING & RETURNS (Updated as of November 3, 2021)

Shipping Policy 

If you made a payment via bank and GCASH, please send the clear and readable copy of proof of payment to inquiry@babycuddle.ph

Note: We ship an order, once payment has been verified and confirmed. For COD order we will process the order once we received SMS/ Email response confirmation of order.

COVID-19 Standard Processing of Orders and Delivery lead days:

  • 2-3 working days process of orders once order confirmed and or payment verified, except for the pre-order product.
  • Metro-Manila Areas delivery: 2-3 working days
  • Provincial Areas delivery: 7- 14 working days 

You will receive an email confirmation from us once your order has been successfully processed and shipped. The Tracking number will be sent to your email once our partner courier picks up the item.

*Tracking details usually appear 24 hours after shipment.

  • Shipping day Monday, Tuesday, Wednesday, Thursday, and Friday. No Shipping/Office Saturday and Sunday. 
  • Shipments are considered "Provincial" for any destination outside of Metro Manila. Please note that TAYTAY, RIZAL and ANTIPOLO,  is already considered Provincial.
  • Here are the 16 cities and 1 municipality of Metro Manila:  Manila, Caloocan, Las Piñas, Makati, Malabon, Mandaluyong, Marikina, Muntinlupa, Navotas, Parañaque, Pasay, Pasig, Quezon City, San Juan, Taguig, and Valenzuela, as well as the Municipality of Pateros.
  • We DO NOT ship on Weekends and Holidays 

Additional information & Delivery guidelines:

  • Keep your line open for possible SMS or CALL from our partner courier.
  • They are only allowed to wait max 15 minutes.
  • Wear protective mask upon receiving your package.
  • Keep social distancing, sanitized the item upon received.
  • Remove outer packaging and throw it directly in the trash.
  • Then don't forget to wash your hands. 

Note: Please handle with care when you open your order using sharp object. When you received your item please double check it . We will replace product if determined to manufacture defect only.

*All Babycuddle products are in good condition and pass the Quality Control prior to dispatch of order.

Returns Policy 
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We make sure that before sending the product it has no damage etc. and passed our Quality Control.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable) 

We only replace items if they are defective or damaged (subject for investigation and approval) but we make sure that before sending the product it has no damage etc. and passed our Quality Control. If you need to exchange it for the same item but other print.

Send us an email at inquiry@babycuddle.ph

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.